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Room Controller

Montage Deer Valley
Full Time
Park City, UT 84060
$23 an hour
Posted 30+ days ago
Job description

SUMMARY

The primary responsibilities of the Rooms Controller is to pre-register all hotel guests to ensure a smooth arrival.

ESSENTIAL FUNCTIONS

  • Monitor rooms’ inventory and ensure proper room allocation to maximize potential revenue
  • Answer internal phone calls, handle guest requests and room moves
  • Assign rooms at least seven days in advance.
  • Work closely with the Housekeeping and Guest Reception teams to ensure all rooms are prepared adequately and in a timely manner, as well as by the guaranteed check-in time.
  • They will ensure that all group welcome materials are distributed accordingly.

QUALIFICATIONS

  • Previous customer service or luxury hotel experience required
  • Requires strong English language communication skills, both verbal and written
  • Must possess intermediate computer skills
  • Individual must have the ability to solve problems and make rational decisions
  • Knowledge of resort operations, its services, and facilities

PHYSICAL REQUIREMENTS

Position requires grasping, writing, standing, sitting, walking, stooping, bending, climbing, communication abilities, and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors, and colleagues. Individual must be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task. Must have the finger dexterity to be able to operate office equipment such as computers, printers, touch tone phones, and fax machines.

Job Type: Full-time

Pay: $23.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Tuition reimbursement

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Park City, UT 84060: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Customer service: 2 years (Required)

Work Location: One location

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