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Fully Remote Friendly IT Service Coordinator

Stimulus Technologies
Full Time
Long Beach, CA 90802
$18 - $22 an hour
Posted 28 days ago
Job description

Note: Even though this is a full-time remote position, Stimulus Technologies requires that you reside in the states that we service. (NV, CA, MO, NM). This is due to insurance and human resource reasons.

Friendly IT Service Coordinators Wanted!

Founded in 1995, Stimulus Technologies is the premier provider of turn-key technology solutions to businesses in Southern Nevada, California, New Mexico, and Missouri areas. We provide IT Managed Services, Security, Cloud, VoIP and Broadband Internet Access to businesses in all major industries. We have proven methods to assess a company's technology needs and then create a solution that best fits those requirements. Our goal is to offer the best and most stable technologies to our clients.

IT Service Coordinator

You will be working for Stimulus Technologies in California as an IT Service Coordinator. This position is currently a fully remote position. As this is a fully remote position, the employee needs to provide a good remote working environment including a reliable high speed internet connection. Stimulus Technologies will provide all other necessary computer equipment for job duties.

COVID-19 Notice

Stimulus Technologies primarily provides remote work opportunities to its employees. Currently, this opportunity is primarily a work remotely position. Stimulus provides the necessary PPE to keep its employees safe and healthy. As a government contractor, onsite employees of Stimulus Technologies will need to be vaccinated as required.

General Summary:

The Service Desk Support Coordinator is responsible for attaining maximum utilization of internal and field technical resources through daily dispatch of service requests. Perform service request intake from clients; assign, schedule, and dispatch service technicians for remote or onsite service according to urgency, and contractual service level agreement (SLA). Strong client relations are a must.

Position Responsibilities:

  • Act as the single point of contact to the client for all types of service requests
  • Coordination of all IT support groups to ensure maximum utilization of billable resources
  • Pre-process service requests as they arrive through email, manual entry, or direct client input
  • Schedule internal and field technical resources on the dispatch portal
  • Monitor resource schedules to ensure prompt time entry on service requests
  • Communication with clients as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
  • Improve client service, perception, and satisfaction
  • Fast turnaround of client requests
  • Ability to work in a team and communicate effectively
  • Improve usage and increase productivity of IT support resources
  • Escalate service requests that cannot be scheduled within agreed service levels
  • Report the utilization of IT Support resources and successful completion of service requests to the Service Manager
  • Understand processes by completing assigned training materials and blueprints
  • Enter all work as service tickets with detail descriptions and notes

Knowledge, Skills, and Abilities:

  • Basic computer and operating system knowledge
  • Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
  • Ability to multi-task and adapt to changes quickly
  • Technical awareness: ability to match resources to technical issues appropriately
  • Service awareness of all organization’s key IT services for which support is being provided
  • Understanding of support tools, techniques, and how technology is used to provide IT services
  • Typing skills to ensure quick and accurate entry of service request details
  • Self-motivated with the ability to work in a fast-moving environment

Credentials and Experience:

Previous Client Service or phone related skills; familiarity with computer system support terminology concepts.

Pay Scale:
$18-$22 Houry DOE

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