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Customer Service Representative

TAS United
Full Time
Guaynabo, PR 00966
$13 an hour
Posted 20 days ago
Job description

"Urgent!!! Hiring Customer Services Representatives!!
TAS United is hiring Customer Service Representatives for our Puerto Rico Office!! We are looking for customer service oriented candidates who can have excellent attendance during our 3 week training class. TAS United is a fast-growing telecommunications company that delivers live and automated call processing solutions for both medical and commercial clients 24/7/365. TAS United offers full-time employees a full range of benefits including medical, dental, vision- just to name a few- as well as paid vacation and sick time!
New pay rate: $13/hour to start, after completing training, when you become 90 days Tenure on production, your pay will be increased $14/hour!
Now offering Flex schedules! Work 4 days 10/hour shifts and get 3 days off!! if you're interested and would like to know more about Flex schedules let us know at the time of interview!!"
POSITION PURPOSE:
Agents are responsible for providing excellent service to our commercial, medical, and dedicated account costumers.

SPECIFIC AREAS OF RESPONSIBILITY TO POSITION

  • Answer inbound customer service calls and make some outbound follow up calls in a professional, service-oriented manner. Answer the calls timely without drops/abandons.
  • Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate resolution by referring the matter to the issue/content expert.
  • Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter when needed.
  • Exceptional customer service skills including effective and efficient problem solving and analyzing skills
  • Professional, friendly, positive, upbeat, and calming tone of voice with ability to defuse difficult callers.
  • Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact
  • Ability to perform essential job functions with high degree of independence, flexibility, and creative problem-solving techniques
  • Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found.
  • Ability to function effectively under stress of conflicting demands on time and attention and, sometimes, under duress from difficult personalities.
  • Availability and flexibility to work any schedule on any day of the week (especially weekends) and holidays.
  • Must be willing to adapt to a constantly changing environment through upskilling and learning new skills.
  • Must be reliable, dependable, and on time.
  • Advanced ability to multitask and navigate efficiently between multiple screens and programs
  • Type 35 words per minute with 80% accuracy
  • Must adhere to causal dress code. No ripped clothing, no head scarves/doo rags, no yoga pants, and no pajamas
  • Other duties ass assigned.
  • EDUCATION: Minimum High School Diploma or equivalent. Some College preferred.
  • EXPERIENCE: Preferred 1-2 years of experience in customer service.
  • LICENSURE/CERTIFICATION: n/a
  • KNOWLEDGE AND TRAINING REQUIRED AT TIME OF HIRE: Demonstrates Proficiency in Communication & Written skills. Accuracy and spelling in typing.
  • SECURITY MEASURERS AND CLEARANCE: Completion of a satisfactory background check and drug test when applicable.
  • EMPLOYEE CLASSIFICATION: Non-Exempt

Job Type: Full-time

Pay: $13.00 per hour

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