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Customer Service Representative

Beds by George, Inc.
Full Time
Elkhart, IN 46514
$19 - $25 an hour
Posted Just posted
Job description

Job Summary

This person will handle technical support calls for assembly, troubleshooting, waranty, parts quotes, and assist the sales team. This is not a call center.

This is an opportunity to join a family owned, growing company that builds a product that truly makes a difference in people's lives. The product we sell is medical safety beds for special needs and disabled children and adults.

Responsibilities and Duties

Customer service

  • Product tech support
  • Warranty
  • Parts quotes
  • Assist sales team
  • Other general questions and assistance to dealers

Qualifications and Skills

Experience within the durable medical equipment industry is a plus.

This requires strong technical aptitude mixed with good people skills

College degree is not necessary if other aptitudes are present.

  • Professional approach to work
  • Good people skills
  • Regular and prompt followup
  • Organized
  • Excellent documentation and procedural skills
  • Good writing skills
  • Mechanical aptitude – basic abilities on how things work and assemble
  • Competent with Word, Excel, Email
  • Multi task – frequent interruptions
  • Ability to finish tasks in priority and time management
  • Ability to work with different personality types, education, roles
  • Comfortable with basic math, profit margin calculations, discount structures
  • Ability to lift 50 pounds

Job Type: Full-time

Pay: $19.00 - $25.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off

Schedule:

  • 8 hour shift
  • Monday to Friday
  • No weekends

Ability to commute/relocate:

  • Elkhart, IN 46514: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

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