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Customer Service Management Trainee

Full Time
Braselton, GA
$23 - $28 an hour
Posted 30+ days ago
Job description

Customer Service Management Trainee

Starting from $23 to $28 per hour

Georgia Branch
705 Braselton Industrial Blvd., Braselton, GA 30517

Customer Service is the heartbeat of our company. We depend on our Call Center employees to serve our customers and fulfill our promise of reliability.

Training Hours: Monday - Friday, 8:30 AM to 5 PM
Various shifts available with set schedules.

Position Responsibilities

  • Manage a team of customer service reps on a daily basis.

  • Participate in a rotational training program covering all aspects of customer service.

  • Set goals and provide mentoring / coaching.

  • Perform quality monitoring on team members and provide feedback.

  • Audit department processes and identify areas for improvement.

  • Assist in the recruiting process to fill customer service positions.

Minimum Requirements

  • High school diploma or equivalent required. Bachelor's degree preferred.

  • Excel at verbal communications, listening, feedback, delegation, fostering teamwork and multi-tasking.

  • Strong track record of customer focused service and attention to detail.

  • Prior leadership experience is a plus.


  • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

  • 401(k) with 5% employer match.

  • Paid holidays and generous paid time off.

  • Tuition Assistance Program that covers professional continuing education.

  • Bonus programs that include annual performance, sales goals and profit sharing.

Employee Perks

  • Best-in-class, clean, modern facilities.

  • First-class fitness center.

  • Beautifully maintained walking trails.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 8,500 employees across 12 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled




Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!

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