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Customer Service Expert

Support.com, Inc.
Full Time
Remote
$12.50 - $15.50 an hour
Posted 4 days ago
Job description

Job Title: Customer Service Expert

FLSA STATUS: Non-Exempt

Job Location: US (Work-From-Home) for Alabama, Arkansas, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maryland, Michigan, Minnesota, Mississippi, Nebraska, New Hampshire, New Mexico, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, Tennessee, Texas, Utah, Virginia, West Virginia, Wisconsin and Wyoming only.


Apply to join us for a fully remote seasonal project opportunity from 12/12/2022 through 03/31/2023 in the healthcare plan field!


About This Project


This is a seasonal project with expected dates from 12/12/2022 through 03/31/2023 with weekends and most holidays off! You must be able to commit to this entire project timeline.


As a remote Seasonal Customer Service Expert, you will handle inbound calls to assist with ride scheduling for healthcare plan members. Support.com is a company that is fully committed to providing world-class customer service.


This seasonal/temporary position includes:


  • Two weeks of paid training:
  • Training is Monday through Friday starting Monday, 12/12/2022, at 8 AM CST to 4:30 PM CST. 100% attendance is required!
  • After successfully completing training, you will receive a $3 per hour increase!
  • After training completion, shifts are assigned 8 hours per day with 2 paid breaks and 1 unpaid lunch with start times and end times during the following hours of operation for this project: 8 AM CST through 7 PM CST, Monday through Friday.
  • Weekly performance bonuses available!
  • This is an exciting, 100% work-from-home seasonal opportunity to break into the healthcare plan field. You'll work and collaborate with others in our virtual environment, while providing our customers with a high-quality customer service experience.
  • You will be required to perform in adherence to Support.com and our Client's core values including but not limited to privacy, confidentiality, and proprietary company and HIPAA policies and procedures.
  • At Support.com, make every day feel like pay day! Access your earned wages before payday with Rain Instant Pay!


You should apply if you:


  • Can commit to the full project timeline, 100% training attendance, and the required working hours.
  • Meet the workspace requirements listed below.
  • Enjoy helping others and have an interest in the healthcare field!
  • Have the talent, passion, and ability to turn problems into solutions.
  • Thrive in a fast-paced environment.
  • Enjoy the challenge of learning something new and being paid for it.
  • Are great at building relationships through empathy, trust, and collaboration.

Skills You'll Need


  • Ability to communicate clearly, both written and verbal.
  • Personal accountability and emotional intelligence.
  • Ability to multi-task and work with a high level of accuracy.
  • Ability to work and grow in a fast-paced, high-volume call center environment.
  • Working knowledge of Windows-based applications, including Outlook and Word.
  • Ability to learn key CRM and telephony applications
  • Documentation skills.

Your Qualifications


  • Minimum of high school diploma or equivalent; college degree or currently pursuing preferred.
  • Minimum of six months' experience in the call center field. Healthcare field experience is a plus!
  • Must be a US resident in a listed hirable state.

Workspace Requirements


  • A dedicated, disruption-free home office workspace (a separate room with its own door).
  • Bring your own devices:
  • Reliable, hardwired, high-speed broadband internet connection with the ability to plug in an Ethernet cable. Minimum requirement of 10Mbps download speed and 2Mbps upload speed
  • Computer with:
  • Processor: Modern Dual-Core 2.9 GHz (i5 or i7 Intel processor or equivalent AMD)
  • 8GB RAM or higher
  • Windows 10 System operating or higher
  • Dual Monitors required
  • Mouse must be external
  • Corded (not wireless) noise-canceling USB Headset
  • Webcam

All our positions require that you successfully complete a background screening. Drug test and credit check requirements may vary by assigned program.


Support.com is an equal opportunity employer. Support.com is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Support.com will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [email protected].

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