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Computer Support Specialist

E-Logic, Inc.
Full Time
Fort Bliss, TX 79916
$60,000 - $75,000 a year
Posted 30+ days ago
Job description

Services and deliverables shall include the following: Installation, Troubleshooting, configuration, and patching of Non-Classified Internet Protocol Router Network (NIPR) Infrastructure and associated devices to include Department of Defense (DoD) approved peripheral devices. Administration of SharePoint, Air Force Teams, and other DoD approved collaborative environments. Initial user training on DoD approved systems and peripheral devices. Client support for personnel assigned to AFSFC Detachment 3.

System Administration and Support: Services provided by the contractor can be broken into two segments, directed network support and customer service.

Directed Network Support: As Defense Information System Agency (DISA) identifies issues relating to software programs such as security patches and hardware changes or upgrades, the agency will receive implementation guidance.

Customer Service: support assigned users by providing technical support for desktop systems and peripheral devices (printers, CD-ROMS, SmartTVs, Monitors, running cables, etc) issued by the agency to include but not limited to loading of operating systems and installation of approved software. must accurately troubleshoot Information Technology system issues identified by customers in a timely manner so to avoid mission degradation. In some instances, newly, assigned personnel may need training to perform basic operations using assigned IT systems.

The contractor must keep up-to-date with emerging standards and technologies that impact United States Army (USA) systems and infrastructure to include but not limited to:

· Current Operating Systems, such as Windows 10

· Internet Protocol Version 6.0 (IPv6)

· Global Information Grid (GIG)

The contractor must keep up-to-date with emerging standards and technologies that impact Air Force systems and infrastructure to include but not limited to:

· Current Operating Systems Windows 10

· Internet Protocol Version 6.0 (IPv6)

· The two most recent Air Force-approved Standard Desktop Configuration (SDC)

· Global Information Grid (GIG)

· Information Systems Security Officer (ISSO)

· IAO Express

· AFNET Client Service Technician

Job Type: Contract

Pay: $60,000.00 - $75,000.00 per year

Benefits:

  • Health insurance

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Fort Bliss, TX 79916: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Help desk: 1 year (Preferred)
  • Windows: 1 year (Preferred)

License/Certification:

  • NACI/SF85 (Required)

Work Location: One location

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