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Cashier Customer Service

Massey Toyota
Full Time
Kinston, NC 28501
$12 - $14 an hour
Posted 1 day ago
Job description

Customer Service/Cashier - Admin

Customer Service/Cashier is a liaison between all departments of the dealership serving as the initial contact for customers and providing the necessary information or directing to the appropriate department/person. This position requires acute organizational and documentation skills, attention to detail, and ability to work in fast-paced, changing environment with patience and professionalism. Experience with ERM systems and common computer software (i.e., Microsoft Suite) is preferred.

Work Details:

  • 30-35 hour work week
  • Monday - Friday, occasionally Saturdays (Closed on Sunday)
  • Work hours: 9:00 am – 3:00 pm
  • Reports to the Controller, no direct reports
  • Ability to lift 20 pounds
  • Ability to work at a computer for long periods of time.
  • Benefits available after waiting period.

Primary Responsibilities:

  • Answer phone and greet walk-in customers
  • Provide proactive customer-oriented services.
  • Provide professional and personal assistance to clients in answering inquiries, locating information, and directing customers to the proper resource.
  • Conduct manual and computerized information research to address account inquiries.
  • Collect and record payments for Car Sales, Service Repair Orders, and Parts Invoice Tickets.
  • Assist with miscellaneous office duties such as filing, coping, faxing, etc.

Other Skills and Requirements:

  • Proven customer support experience.
  • Strong phone skills and active listening.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Ability to multi-task, prioritize and manage time effectively.
  • Automotive dealership experience a plus.
  • High school diploma or equivalent.

Job Types: Full-time, Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Shift:

  • Day shift

Weekly day range:

  • Monday to Friday
  • Weekend availability

Work Location: One location

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