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Call Center Quality Assurance Telemedicine Specialist

Full Time
Frisco, TX 75034
Posted 5 days ago
Job description


  • Bilingual Preferred
  • Work from home opportunity – Equipment provided.
  • Hours of operation: 24 hours per day 7 days per week
  • Shift differential after 9 p.m.
  • Start with -19 PTO days & 11 paid Holidays, + Bonus opportunities
  • Bilingual compensation differential
  • Excellent opportunities for advancement!


The world is a more interesting place when you can see it through someone else’s eyes. Bring your empathy and compassion to a role that will bring out your best every day. DialCare, part of the Careington family of businesses, can provide you with some of the best training and tools in the world to help build relationships and serve our existing and new customers. You’ll take as many as 25-40 calls per day from customers who have questions about their Telemedicine benefits. As their advocate, you’ll use our tools to help them set up Consultations with a physician.

In addition, you will utilize our systems to provide Quality Assurance support for our call center.

Core Position Objectives:

  • Contact care providers on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
  • Be a Listener, Be Service Minded
  • Be a problem solver: Own the situation and WOW the customer!
  • Be a TEAM player. If you want a single task only, this isn't the job for you!
  • Work emails from multiple inboxes
  • Complete daily and weekly tasks as assigned

We do our best to find a schedule that works best for you however, Employees When are required to have flexibility to work any of our 8 or 10-hour shift schedules.


  • Paid training, generous PTO & Paid holiday schedule
  • 401(k); 401(k) matching
  • Health & Dental insurance
  • Disability insurance
  • Employee assistance program
  • Dental Discounts & Free Towing
  • Flexible spending account
  • Life & Vision insurance

Ready to apply? If you are interested in this position, click the button below to send us your resume with the job title as the subject line.

Company information Careington International Corporation
Attention: HR Department
7400 Gaylord Parkway
Frisco, Texas 75034
Email: [email protected] Please note

For immediate consideration, please email your resume along with your salary requirements.

Careington is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

No phone calls and no agencies please.

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