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Banking Regional Office Director

Firefighters First Credit Union
Full Time
Los Angeles, CA 90041
Posted 30+ days ago
Job description
For over 86 years, we have worked to create trusting relationships with our fire family. The bonds we build are the foundation of our credit union. As the largest, exclusive firefighter credit union in the nation with $2.0B in assets, we serve over fifty thousand members in more than seven hundred fire departments.
Reporting to the SVP of Member Experience, the Regional Office Director is responsible for all assigned regional offices achieving established goals related to new membership, shares, loans, and cross-sells in support of individual regional office profitability. As a leader, the director sets the regional office objectives, delivers services, and manages for results through his/her team members. The director also ensures that the team is appropriately staffed and that they have the necessary training and resources to successfully perform their work. Overall, regional office directors are responsible for leading the regional offices to achieve objectives and build strong community and member relationships.
Typical responsibilities:
  • Manage operations across regional offices.
  • Train, coach, supervise, and performance manage regional office managers.
  • Analyze regional office performance metrics to make recommendations to improve operations, member experience, as well as forecast and plan.
  • Ensure regional offices build member relationships by assisting members with obtaining, interpreting, and utilizing financial information to plan for and achieve goals.
  • Ensure regional office managers coach employees on how to consult and recommend FFCU financial products and services to members to meet individual member needs.
  • Ensure regional offices research and respond to member inquiries.
  • Ensure regional office managers promote membership expansion by networking with local fire unions, professional firefighter organizations, and attending events where brand exposure is optimal.
  • Participate in special projects and perform other duties and assignments as needed.
  • Travel required up to 80% of the time to visit regional offices, attend meetings, conferences, training, other work-related events.
  • Must maintain a current state driver’s license from the state of primary work location and company insurance requirements.
  • Work remotely, and as needed work weekends and evenings.
Basic Qualifications:
  • Bachelor’s degree in Business, Finance, Accounting, Economics, or a related field.
  • Experience in retail banking, financial services, or credit union operations.
  • Experience supervising or managing employees at a financial institution.

Firefighters First Federal Credit Union is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at [email protected]

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